Support & Administration

Strategic alignment for Contact Center & Phone System Administrators on RingCentral, NICE InContact, JustCall, and more

Putting strategy behind your customer interactions across channels

■ Help Desk

Loganwood will internally handle help desk inquires from your employees. Let us handle the troubleshooting.

■ Change Management

We handle all changes to your system. Need a new agent or make changes to your IVR? We’ve got you covered.

■ Enhanced Reporting

Loganwood will help you gain better insight to your contact center through building off your reports and creating new ones.

“Working with our Contact Center system was very difficult.
Since we partnered up, contact center builds have been done easy and fast… and I have Loganwood to thank for that.”

- Joe Towns, Snapbox Self Storage

Knowledge Across Phone System Solutions

The support experts on staff at Loganwood have indepth knowledge across phone system solutions, including but not limited to RingCentral, Nice inContact, and JustCall.

Monthly support packages

Self Starter

  • Single application support

  • 20 employees or less

  • 4 hours of services per month

  • 4 Business Day SLA

  • Annual Reviews

Popular

Core Business

  • Up to two applications

  • Support up to 200 employees

  • 20 hours of service per month

  • 48 hour SLA

  • Quarterly Reviews

Full Service

  • Two or more applications

  • Support over 200 employees

  • Dedicated support

  • 24 hour SLA

  • Monthly Reviews