Integrations
Giving agents the tools to be successful is key to first call resolution (FCR) and keeping average handle time down.
Integrations to help your Contact Center be more efficient
■ Screen pops & Agent Assist
Increase agent efficiency with a screen pop that displays the callers information in your CRM or with a customized knowledge base.
■ Activity Logging
Log text messages and call data from your phone system into your CRM of choice.
■ CRM & Ticketing Integrations
Integrate your phone system with Salesforce, Zoho, Hubspot, or Zendesk.
■ Alerts
Set custom alerts to email, Slack, or Microsoft Teams when call queue’s are backed up or if no agents are available.
■ Payment IVR
Lower customer service calls to your contact center by implementing self service with a Billing IVR.
■ Intelligent Routing
Intelligently route calls in your IVR based on account owner, time of day, invoice status, or even weather events.
Decrease average handle time with AI and Agent Assist tools
Giving agents the tools to be successful is key to first call resolution (FCR) and keeping average handle time down.
Artificial Intelligence (AI) will analyze calls in real time to predict the nature of the request. By leveraging APIs we can screen pop relevant contact information and provide key information in your Knowledge Base software so that your agents are able to tackle calls promptly and accurately the very second they accept a call.